Shipping Policy

Last updated: September 2026

At Alfardo, we want your experience from order to doorstep to be as considered as the fragrances themselves. Please read the details below so you know exactly what to expect.

Order Processing

Once your order is confirmed, we prepare and dispatch it within 1 to 2 business days. Business days are Monday to Friday, excluding public holidays.

You will receive a confirmation once your order has been dispatched, along with any tracking details available for your shipment.

Delivery

We currently deliver across India. Shipping is complimentary on all orders, with no additional charges at checkout.

We reserve the right to introduce delivery charges in the future, upon providing notice on this website.

Estimated delivery time is 3 to 7 business days after dispatch, depending on your location. Delivery timelines are estimates and are not guaranteed, as they begin once the courier collects your parcel.

Because perfumes contain alcohol and are handled as sensitive goods in transit, certain remote or restricted pin codes may take longer or may require surface delivery. If your area is affected, our team will let you know.

Order Tracking

Once your order is dispatched, we will share your tracking details so you can follow your parcel's journey. Tracking information may take 24 to 48 hours to begin updating after your dispatch confirmation.

Shipping Delays

We do our best to ensure timely delivery, but occasional delays can occur due to:

• Severe weather or unforeseen circumstances
• High courier volumes, especially around festivals and holidays
• Incorrect or incomplete delivery addresses
• Restricted or remote delivery pin codes

If your order has not arrived within 10 business days of dispatch, please contact us using the details below and we will look into it right away.

Lost or Damaged Parcels

Fragrance bottles are delicate, so we pack every order with care. If something does go wrong:

• If your parcel is marked delivered but you have not received it, please contact us within 48 hours so we can trace it with the courier.
• If your order arrives damaged, email us a clear photo of the damage within 7 days of delivery. We will arrange a replacement at no cost to you.

We recommend recording an unboxing video for any order that arrives with visible external damage to the outer packaging. It helps us resolve courier claims faster.

Exchanges and Returns

• Contact our customer care team with your order number and the reason for your exchange or return.
• Once approved, we will arrange a pickup of the item or items for shipment back to us. This service is complimentary to you.
• You will receive an email confirming your exchange or return request, along with all the pickup details.
• Place your item or items in the original packaging, together with the original invoice, into a parcel and seal it securely.
• Hand the parcel over to the courier at the scheduled pickup.

For hygiene and safety reasons, opened or used fragrances can only be accepted where the product is faulty or damaged.

If you wish to cancel an order, please contact us before dispatch. Once a parcel has left our warehouse, it will need to be handled as a return.

Contact Us

If you need any further information, our customer support team is here to help.

• Customer Care: care@alfardoluxury.com
• Phone: +91-72088 54555
• Address: RG Luxury Lifestyle LLP, 305, Chandu Studio Comp, Kalina Santacruz, Santacruz P&T Colon, Mumbai 400029, Maharashtra, India.

We aim to respond within 1 business day.