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Track your order
Every order is dispatched within 1 to 2 business days. Here is how to follow it to your door.
Sign in to track
Enter the email you ordered with and we will send you a one-time code. You will see every order, its status and the courier tracking link.
Sign in with emailChecked out as a guest? Use the same email and your orders will still appear.
Have a tracking number?
Once your order ships, we send the tracking link straight to you. Tracking can take 24 to 48 hours to start updating.
- In your shipping confirmation email
- By SMS to the mobile number on your order
What happens after you order
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Order confirmed
Instantly
You receive an order confirmation by email.
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Packed and dispatched
1 to 2 business days
Your bottle is packed with care and handed to the courier, Monday to Friday.
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In transit
3 to 7 business days
We send your tracking link. It can take 24 to 48 hours to start updating.
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Delivered
At your door
Remote pin codes may take a little longer.
Tracking questions
My tracking link isn't updating. What should I do?
Tracking can take 24 to 48 hours to start updating after dispatch, while the courier scans your parcel into their network. If it still hasn't moved after 3 business days, contact us with your order number.
My parcel shows as delivered, but I haven't received it.
Check with neighbours or your building's security first. If it still hasn't turned up, please tell us within 48 hours of the delivery update so we can trace it with the courier.
My order arrived damaged.
Email a clear photo of the damage to care@alfardoluxury.com within 7 days of delivery and we will arrange a replacement at no cost. If the outer box looks damaged, an unboxing video helps us resolve courier claims faster.
Can I change my delivery address?
Contact us as soon as possible with your order number. We can update the address any time before the order is dispatched.
Can I cancel my order?
Yes, at no charge, any time before it is dispatched. Once the parcel has left our warehouse, it is handled as a return. See our refund policy.
Why is delivery to my pin code taking longer?
Perfumes contain alcohol and travel as sensitive goods, so some remote or restricted pin codes need longer or surface delivery. If your area is affected, our team will let you know. If your order hasn't arrived within 10 business days of dispatch, contact us.
- Free shippingOn every order across India
- Easy returnsWithin 15 days on unopened bottles
- Secure payments100% safe and secure checkout
While you wait