Return and Refund Policy

Last updated: September 2026

We want you to love your Alfardo fragrance. If something is not right, here is how returns and refunds work.

Return Window

You have 15 days after receiving your item to request a return.

Because fragrances are personal care products, we can only accept returns on bottles that are unused and unopened, with the original seal intact and in their original packaging. You will also need your order number or proof of purchase.

Once a fragrance has been opened or used, it cannot be returned for hygiene and safety reasons. This does not affect your rights in the case of a damaged, defective, or incorrect item, covered below.

How to Start a Return

To start a return, contact us at care@alfardoluxury.com or call +91-72088 54555 with your order number and the reason for your return.

If your return is accepted, our customer care team will arrange a complimentary courier pickup and send you an email confirming all the pickup details.

Please place the item in its original packaging along with the original invoice, seal the parcel securely, and hand it to the courier at the scheduled pickup.

Items sent back to us without first requesting a return will not be accepted. If you are asked to ship an item yourself, our return address is:

RG Luxury Lifestyle LLP, 305, Chandu Studio Comp, Kalina Santacruz, Santacruz P&T Colony, Mumbai 400029, Maharashtra, India

You can always reach us with any return question at care@alfardoluxury.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you have received the wrong product, contact us at care@alfardoluxury.com within 7 days of delivery with a clear photo of the issue, so we can evaluate it and make it right.

Opened or used bottles are still covered in these cases. We will arrange a replacement or a full refund at no cost to you.

If your parcel is marked delivered but has not reached you, please tell us within 48 hours so we can trace it with the courier.

Non-Returnable Items

Certain items cannot be returned, including:

• Fragrances that have been opened or used
• Gift sets and bundles where one or more bottles have been opened
• Custom, personalised, or engraved orders
• Sale items and gift cards
• Free gifts and promotional items received with an order

If you have any questions about whether your specific item can be returned, please get in touch before requesting a return.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, place a separate order for the new item.

If you would prefer a direct exchange for a different fragrance from our range, contact us and we will arrange it wherever stock allows.

Order Cancellations

You can cancel an order at no charge any time before it is dispatched. Contact us as soon as possible with your order number. Once a parcel has left our warehouse, it will need to be handled as a return.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at care@alfardoluxury.com.

Contact Us

• Customer Care: care@alfardoluxury.com
• Phone: +91-72088 54555
• Address: RG Luxury Lifestyle LLP, 305, Chandu Studio Comp, Kalina Santacruz, Santacruz P&T Colony, Mumbai 400029, Maharashtra, India

We aim to respond within 1 business day.